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Returns & Refunds

Last updated: November 15, 2026

Return window

If you're not happy with your projector, you can request a return within 30 days of delivery. Items should be unused and in their original packaging.

Damaged or faulty items

If your item arrives damaged or doesn't work, email us within 14 days of delivery with your order reference and a photo or short video. We'll send a replacement or a full refund.

How to start a return

  1. Email support@xmaslighthub.com with your order reference and the reason for the return.
  2. We'll reply with return instructions.
  3. Once we receive and check the item, we'll process your refund.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Return shipping costs are paid by the customer unless the item is faulty or damaged.